If it is something you did through Anpay, the support desk can see it and act on it. Pick up the phone for anything time-sensitive; write in when you have a screenshot to attach.
Prepaid and postpaid recharges on Jio, Airtel, Vi and BSNL, plan and talktime tracking, and DTH activations and renewals.
Electricity boards, municipal water, broadband and landline, gas and LPG bookings — including a bill that was paid but has not shown up with the biller.
PNR confirmations, seat maps, schedule changes and cancellations for flights, hotels and intercity buses.
Voucher activation and redemption, Anpay Coin balance questions, FASTag top-ups and credit card bill payments.
Cashback that has not credited, coins held or reversed, and questions about how a reward was calculated.
KYC and Aadhaar verification, OTP or login loops, and signing a lost device out of your account.
Writing to the right desk saves a hop. These are the times we hold ourselves to — a dispute takes as long as the bank takes, so that one is honest rather than optimistic.
| Desk | Where to write | Reply within |
|---|---|---|
| Customer supportAnything you did in the app | support@anpay.in | 24 business hours |
| WhatsAppQuick questions, screenshots | +91 94341 16115 | 15 to 60 minutes, while open |
| HelplineWhen it is easier to talk | 011 6929 0388 | Answered live |
| DisputesMoney debited, service not delivered | dispute@anpay.in | Follows the bank's investigation window |
| Business and alliancesAPI, white label, merchant network | business@anpay.in | 2 to 3 business days |
| Corporate officeLegal notices, vendors, compliance | info@anpay.in | 1 to 2 business days |
Pick the category and this goes straight to the team that handles it. For a payment problem, the six details on the left are what a bank asks us for — sending them now saves a round trip.
We have sent it to the support desk.
Keep this reference — quoting it gets you straight back to the same thread.
If you want to plug our payments stack into your own product, or run it under your brand, write to business@anpay.in with a line about what you are building.
Direct access to recharge, bill payment and travel processing from your own application.
The whole payment suite running under your own brand, your own app, your own customers.
Turning a local retail network into authorised collection points, with settlement and reporting.
Travel aggregators, gift card publishers, enterprise systems and technology vendors.
Conversations with the board about funding, co-development and where this goes next.
Notices, vendor relations and compliance requests go to info@anpay.in.
Most account losses we see start with something on this list. None of them are complicated, and all of them are worth a second of hesitation.
Nobody from Anpay will ever ask for it — not on a call, not on WhatsApp, not by email. If someone asks, they are not us.
Your MPIN, passwords, CVV and net banking codes are never needed by support to solve anything.
Every genuine email from us ends in @anpay.in. Anything close but not exact — anpay.co, anpay-support.in — is not ours.
If a message pushes you to a form or a payment page, come to the app or this page instead, and tell us what you were sent.
Registered in West Bengal and operating under the Information Technology Act, 2000, Reserve Bank of India guidelines, and the Companies Act, 2013.
Your payments are encrypted end to end, and our systems are audited against the standards below.
